FAQs

At cloudvita, we take pride in being the home cleaning company you can rely on. Our mission is to make sure that your home is not just clean, but healthy clean.
1, What's Included in a House Cleaning?
Ans:  Here is what you can generally expect from a house cleaning booked through Handy. visit our website to share your specific cleaning details and instructions with your pro!

2.How can I be sure of my security?

Ans:  All of our domestic house cleaners are Franchisees / Licensees and are fully police-checked, insured and trained to a high standard.

We also ensure where possible that you get the same cleaner every time and we code your keys so no-one except your cleaner knows the address they belong to.

3.Do I need to sign a contract?

Ans:  No! We believe in the old fashion idea of a handshake is your word.

4.What cleaning products will you use?

Ans:  We primarily use plant-based (Eucalyptus) products, that are suitable for most cleaning jobs and are non-toxic for your family and our cleaners.

5.Do you do washing, dishes, ironing, make beds etc?

Ans:  No, sorry. Those items fall into the housekeeping category. Our sole work is professional home cleaning.

6.What services do you provide?

Ans:  Our goal is to ensure your whole house can be maintained through our cleaning. As such, we provide the following services:

  • Regular cleaning
  • Spring cleaning
  • Once off cleaning
  • Window cleaning
  • Oven cleaning
  • Carpet cleaning (wet or dry)
  • Exterior house cleaning.

7.What if a cleaning job is not up to standard?

Ans:  We guarantee our workmanship. However, should you have a problem with your clean, we will fix it, free of charge.

8.Can I depend on the same cleaners?

Ans:  Yes, as our franchisees are all business owners you enjoy the same cleaner each and every clean. Their all well trained, police checked and insured.

9.Are your house cleaners trained?

Ans: Yes and to the highest standard. At cloudvita we always expect professionalism, honesty and quality of our franchisees and licensees.